In the South African retail and hospitality sectors, "going the extra mile" is a core value. But what happens when that extra mile leads to a multi-million Rand lawsuit? In 2026, businesses are facing a hidden legal predator: Vicarious Liability First Aid SA . The "Good Samaritan" defense is a myth in corporate South Africa. If your employee—driven by instinct but lacking training—intervenes when a customer collapses, and that intervention leads to further harm, your business